Terms of Service

These Terms of Service ("Terms") govern the business relationship between Shaoxing Nateng Textile Co., Ltd. ("Company", "we", "us", or "our") and our business partners ("Client", "you", or "your"). By engaging in any business transaction with us, you agree to be bound by these Terms.

1. Business Scope

1.1 Services Offered

Our company provides the following B2B services:

• Knitted fabric manufacturing and supply
• Functional fabric development (waterproof, windproof, UV-resistant)
• Custom fabric design and production (OEM/ODM)
• Bulk order fulfillment
• Product development consultation
• Quality control and testing services

1.2 Minimum Order Requirements

As a B2B manufacturer, we maintain minimum order quantities (MOQ) that vary by product type, customization level, and production specifications. Specific MOQ details will be provided in quotations.

2. Quotations and Orders

2.1 Quotation Process

All quotations are provided based on client specifications and remain valid for 30 days unless otherwise stated. Quotations include:

• Unit pricing based on order quantity
• Production lead time
• Payment terms
• Shipping terms (FOB, CIF, etc.)
• Technical specifications

2.2 Order Confirmation

Orders are confirmed upon receipt of:

• Signed purchase order or contract
• Initial deposit payment (typically 30-50% of order value)
• Complete technical specifications and requirements
• Approved samples (for custom/OEM orders)

2.3 Order Modifications

Changes to confirmed orders may be accepted if production has not commenced. Modifications after production start may incur additional fees and extended lead times.

3. Pricing and Payment

3.1 Pricing

All prices are quoted in USD or RMB and are subject to:

• Raw material costs at time of quotation
• Order quantity (volume discounts available)
• Customization complexity
• Current exchange rates (for international orders)

3.2 Payment Terms

Standard payment terms for new clients:

• Deposit: 30-50% upon order confirmation
• Balance: Due before shipment or upon presentation of shipping documents
• Payment Methods: T/T (Wire Transfer), L/C (Letter of Credit)

Long-term partners may qualify for extended payment terms subject to credit approval.

3.3 Late Payment

Overdue payments may incur interest charges of 1.5% per month and may result in suspension of future orders until account is settled.

4. Production and Delivery

4.1 Lead Times

Production lead times vary based on:

• Order quantity and complexity
• Current production schedule
• Raw material availability
• Customization requirements

Typical lead times range from 15-45 days after order confirmation. Exact timelines will be specified in quotations.

4.2 Shipping and Delivery

We offer flexible shipping terms including FOB, CIF, and DDP. Risk transfers according to Incoterms 2020. Clients are responsible for:

• Providing accurate shipping information
• Customs clearance in destination country (unless DDP terms)
• Import duties and taxes
• Unloading and final delivery arrangements

4.3 Delays

While we strive to meet all delivery commitments, we are not liable for delays caused by force majeure, raw material shortages, transportation disruptions, or other circumstances beyond our reasonable control.

5. Quality Control and Warranties

5.1 Quality Standards

All products undergo rigorous quality control and must meet:

• Agreed technical specifications
• Industry standard testing requirements
• Approved sample standards (for custom orders)
• Applicable international quality certifications

5.2 Inspection

Clients may arrange third-party inspection before shipment. Inspection costs are borne by the client unless defects exceed acceptable quality limits (AQL).

5.3 Product Warranty

We warrant that products will:

• Conform to agreed specifications
• Be free from material defects in workmanship
• Match approved samples (for custom orders)

Warranty claims must be submitted within 30 days of delivery with photographic evidence and detailed description of defects.

5.4 Returns and Replacements

Defective products verified by our quality team will be replaced or credited at our discretion. Return shipping costs for verified defects will be reimbursed.

6. OEM/ODM Services

6.1 Custom Development

Our OEM/ODM services include:

• Custom fabric design and development
• Sample production and testing
• Technical consultation
• Private labeling (subject to MOQ)

6.2 Intellectual Property

For custom developments:

• Client-provided designs remain client's property
• We retain rights to manufacturing processes and techniques
• Exclusive designs require separate agreement and minimum commitments
• We will not produce identical custom designs for competitors during active partnership

6.3 Sample Charges

Development samples are charged at cost. Sample fees may be credited against bulk orders meeting minimum quantities.

7. Confidentiality

Both parties agree to:

• Maintain confidentiality of proprietary information
• Protect trade secrets and technical specifications
• Not disclose pricing or business terms to third parties
• Use confidential information solely for the business relationship

Confidentiality obligations survive termination of business relationship for a period of 3 years.

8. Limitation of Liability

Our liability is limited to:

• Replacement of defective products or refund of purchase price
• Maximum liability not exceeding the value of the specific order
• No liability for indirect, consequential, or special damages
• No liability for client's use of products in final applications

Clients are responsible for ensuring our products meet their specific application requirements and end-user safety standards.

9. Force Majeure

Neither party shall be liable for failure to perform obligations due to circumstances beyond reasonable control, including but not limited to: natural disasters, war, terrorism, government actions, pandemics, labor disputes, material shortages, or utility failures. Affected party must notify the other promptly and make reasonable efforts to resume performance.

10. Dispute Resolution

10.1 Negotiation

Parties agree to first attempt resolution through good-faith negotiation.

10.2 Arbitration

Unresolved disputes shall be settled by arbitration in Shaoxing, China under Chinese Arbitration Law. The arbitration shall be conducted in English or Chinese as mutually agreed.

10.3 Governing Law

These Terms are governed by the laws of the People's Republic of China.

11. Termination

Either party may terminate the business relationship with written notice, subject to:

• Fulfillment of all existing orders
• Settlement of outstanding payments
• 30-day notice period (unless immediate termination for breach)

Immediate termination may occur in cases of payment default, breach of confidentiality, or material violation of these Terms.

12. General Provisions

12.1 Amendments

We reserve the right to update these Terms with 30 days notice. Continued business relationship constitutes acceptance of updated Terms.

12.2 Entire Agreement

These Terms, together with specific purchase orders and contracts, constitute the entire agreement between parties.

12.3 Severability

If any provision is found invalid, remaining provisions continue in full effect.

12.4 Language

In case of any discrepancy between English and Chinese versions of these Terms, the Chinese version shall prevail.